After Sales information

We comply fully with current distance selling regulatuions.

Email : custserv@amethystce.co.uk 

Customer Service hours 10-4 Mon-Friday emails usually replied to within 1 working day.

Returns.

If you wish to return the item please return to the address below including any paperwork sent with your order and reason for return. Please note the buyer incurs cost of return. On receipt of the item a refund or credit note will be issued ,  if the goods are received in a resalable condition.

Return address.

Amethyst Catering Equipment Ltd.

Unit 5 Ifton Ind Park.

Rogiet.

Caldicot.

Monmouthshire.

NP26 3TF.

Damage.

If you receive your order and it is damaged , please accept our apologies. To ensure speed of service please  forward photographic evidence of damage to amethystce@btconnect.com with your sales record or receipt number, on receipt a replacement will be sent.  Please note we only issue refunds for damage if a replacement is not available. Please note damage needs to be notified within 24 hours of receipt. We will get back to you within 1 working day to resolve your issue.

Order Error.

Please email with the order your number and a brief note on what you believe is incorrect and we will reply accordingly.                   

We take our customer service reputation very seriously and all we ask is the opportunity to ensure you are totally happy with your purchase.

Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.